What You'll Find in These FAQ Answers
We built this FAQ around the questions we hear most — account access, funding your wallet, pulling out winnings, and what to do when something doesn't go as expected. Each answer reflects the actual steps inside the platform, not a generic copy-paste from a help template. When we talk about payments, we mean the three rails Americans already use daily: PayPal, Venmo,
and Play+ prepaid. When we talk about access, we mean it plainly — availability depends on state law and eligible states, so we say that rather than glossing over it. If you're in New York or Charlotte and wondering whether you can get into the lobby, the eligibility question below has the straight answer. For anything this page doesn't cover, our support
team is reachable through live chat and email. We update these answers when the platform changes, so what you read here reflects current conditions.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat Support